COMPLIMENTARY SOCKS ON ORDERS OVER £100//FREE UK DELIVERY OVER £150//COMPLIMENTARY SOCKS ON ORDERS OVER £100//FREE UK DELIVERY OVER £150//COMPLIMENTARY SOCKS ON ORDERS OVER £100//FREE UK DELIVERY OVER £150//COMPLIMENTARY SOCKS ON ORDERS OVER £100//FREE UK DELIVERY OVER £150//
MADAIA

Customer care

Delivery & Returns

Considered service, every order. Below, everything you need to know.

Shipping to

Selected

United Kingdom

Standard 2 to 3 working days. Free over £150, otherwise £5.95. Orders placed before 2pm dispatched the same working day. Saturday delivery available at checkout.

Shipping to

Europe

Standard 5 to 7 working days. Free over €235, otherwise €17.50. Duties and import taxes calculated at checkout where applicable.

01

Returns

Free returns within 30 days of delivery. Items must be unworn, with tags attached and in their original packaging. A pre-printed return label is included with every parcel.

02

Refunds

Refunds are issued to your original payment method within 5 to 7 working days of receipt of your return at our warehouse.

03

Exchanges

We can exchange for a different size or colour where stock allows. Please email support@madaia.ch and we will arrange this manually.

04

Faulty items

On the rare occasion an item arrives faulty, please contact us within 7 days of delivery. We will arrange a replacement or full refund including return shipping.